Customer Support Paper

To place an order, customers must first log in or have an active Tradeasia account. Once logged in, you can submit a Request for Quotation (RFQ) through the Contact Us page. After the quotation is confirmed, our sales team will assist you with the order process. For account or login assistance, please contact us at contact@chemtradeasia.com or (+62) 877-6100-1633.

Once the delivery has been executed, our sales team will process the documents, including Bill of Lading, and we will send it to your registered email. For orders shipped using your chosen logistics provider, please get in touch directly with the carrier or your third-party billing company to retrieve the document.

Sometimes, not all requested items are available in stock during processing. In such cases, we may partially ship your order.

We’ll always notify you beforehand and will only proceed with a split shipment if we’ve already received prior authorization from a designated representative in your organization. Once the initial shipment is out, we’ll keep you updated on the remaining items.

Orders may be placed on hold for various reasons—such as pending payment, incomplete documentation, or shipping restrictions.

If your order is on hold and you'd like to know why, please get in touch with our support team at contact@chemtradeasia.com or (+62) 877-6100-1633 for a quick resolution.